Evan and Dave chat with Anand Janefalkar, CEO and Founder of UJET.
UJET is a new kind of CCaaS company, cloud native, designed and built for modern communications. That means it natively integrates with other cloud apps, without duplicating data, and is built for modern, multi-modal communications.
Anand is passionate about creating better business results through more natural communications. He started UJET to modernize the Contact Center by addressing long-standing design flaws and conventional thinking that have failed to evolve in parallel with changing human interaction landscape.
He has experience with personal mobility and consumer communications. We ask him about his time at both Motorola and Jawbone, but then we get into the meat of why UJET is different in how it approaches customer engagement.
Anand holds a Bachelor of Engineering in Electronics from Mumbai University and a Master of Science in Telecommunications from Southern Methodist University.
Running any startup is a tough business. Running a CCaaS is even tougher. It has all the joys of other startups (funding, growing pains, establishing a brand, recruiting managers and employees, and building a product) further complicated by established (entrenched) competitors and very conservative customers. The only reasonable strategy is reinvention. In that sense, CCaaS is ideal. The move to the cloud is much bigger than a deployment model change, it’s a reimagine opportunity. And, that’s what UJET is about. Anand built UJET to be “purpose-built-for-CRM,” cloud-native, and designed to leverage the advanced capabilities of smartphones. In this interview, Evan and I discuss with Anand a variety of topics from vision to underlying technologies.
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